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Customer Service Assignment Workbook


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Learning is not about gaining new information but learning to apply the right information in the right way at the right time.  This manual covers 21 of the most important customer service skills necessary for improved customer loyalty and retention.  When you have completed these exercises in each of the 21 areas you will now not just know more but know how to use it to improve your ability to service your customers in a more professional way.

Product Code: CUSF9


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